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Training and Development
Training Courses - Page 2
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Training & Development

Employee Counselling Service provides in-house training courses to private and public sector organisations throughout England.

 

Our training courses have been developed with expertise gained in over 30 years of working with various industries.  Our trainers also have extensive knowledge based on practical business experience.  Our training courses are regularly reviewed and can offer the most up-to-date information and course materials.

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Our training courses are adapted to your own organisation and range from 3hrs seminars to full day courses.  Our trainers offer expert tuition, support and guidance in the following areas:

  • Handling Stress Positively
  • Stress in the Workplace
  • Personal problems at work
  • Harassment awareness for Managers
  • Bullying & harassment in the Workplace
  • Harassment in the Workplace ? for volunteer advisors
  • Nipping it in the bud - conflict management skills for line managers
  • Good times/Bad times: Supporting employees whatever the climate
  • Promoting and managing mental health and well being in your workplace

We are always happy to design and deliver training programmes to meet your needs.  Every training course has clear aims and objectives and is evaluated afterwards.

 



Training

Stress in the Workplace

Legal judgements on stress have left many employers confused about the implications for their own responsibility for protecting staff from stress.  This one day seminar will equip appropriate managers to identify potential stress in the workplace and develop strategies to minimise the harmful effects.  This seminar will deal with:

  • Understanding what makes people vulnerable to stress and what reduces their ability to cope with it
  • Understand the employer?s duty of care and the Health and Safety guidelines on stress at work
  • Use a risk assessment approach to stress
  • Contribute to the development of strategies for dealing with stress


Harassment in the Workplace

Aimed at Managers and Supervisors who want to identify and understand the problems of harassment in the workplace.  It will help them to be alert to any signs of a problem and know what effective action to take.  This one day seminar will help participants to:

  • Understand the nature of harassment and know what the Employer?s responsibilities are.
  • Recognise the signs and understand what a person being harassed is experiencing.
  • Conduct an effective interview with someone who is being harassed or with someone they suspect is being harassed.
  • Assist with a formal or informal complaint about harassing behaviour.
  • Understand the benefits of a formal policy.


Personal Problems at Work
Training for Managers ? Effective intervention

The aim of this seminar is to raise awareness of Managers and Supervisors to the effects that stressful situations at home and at work can have on an individual employee and how to intervene effectively.  This one day seminar will help participants to:

  • Understand more about how personal and work related problems may affect someone?s work performance;
  • Recognise the signs that an individual is experiencing personal problems;
  • Be aware of boundaries in the Manager?s role;
  • Conduct an effective interview;
  • Direct a staff member with a personal or work related problem towards appropriate support.


Training

Handling Stress Positively

For employees, managers and supervisors who want to improve their own performance in organisations through better understanding and handling of stress. This seminar is available in either one day or half day sessions.  It will raise awareness of the causes and effects of stress and encourage participants to consider ways of reducing its damaging impact.  The seminar will enable participants to:

  • Recognise the stress response;
  • Identify ways in which they cope with stress;
  • Consider ways of preventing, reducing and controlling excessive stress;
  • Recognise the signs and symptoms of stress in themselves and others;
  • Assess their own levels of stress;
  • Develop skills for limiting or reducing the effects of stress;
  • Know what resources are available for further information about stress.


Harassment - Volunteer Advisers

For employees who are about to undertake the role of volunteer harassment adviser in the workplace.   This one day seminar will help advisers understand more about harassment in the workplace and the role they can play.

  • Understand the nature of harassment and what a person being harassed is  experiencing;
  • Know what the Employer?s responsibilities are and understand the benefits of a formal policy;
  • Understand the role of the volunteer harassment adviser;
  • Conduct an effective interview with someone who is being harassed or with someone they expect is being harassed;
  • Assist someone who feels they are experiencing a problem to understand their options and support them through the process.

 

Nipping it in the bud - conflict management skills for line managers

This one day course provides managers with the skills and confidence necessary to deal with conflict in the workplace.

 

  • Looking at techniques designed to promote and negotiate 'reasonable' behaviour between employees;
  • Have a greater understanding of skills and techniques required for conflict resolution;
  • Examine the appropriate use of mediation skills;
  • Be more aware of how effective communication can aid in dealing with difficult people.

 

Good times/Bad times: Supporting employees whatever the climate

This one day course provides managers, their advisers, and workplace policy makers with skills to examine the structures and behaviours that are necessary for employees to feel supported by the organisation they work for.

 

Promoting and Managing mental health and well being in your workplace

This one day course is aimed at anyone who has a role in promoting mental health in the workplace, e.g. managers across all levels of seniority, HR professionals, welfare advisors. The course examines ways of improving the workplace environment through practices that promote mental wellbeing in the workplace.


Other training

Employee Counselling Service can provide tailor made training for your organisation.  Such training can be made up from the training courses currently available or be in areas of particular need for your organisation such as:

  • Traumatic Incidents at work
  • Dealing with aggressive behaviour
  • Preparing employees to handle difficult situations at work

To find out more about how our training can help you maximise the potential of your employees, call our training team on 020 7514 1121

 


Our training courses have been developed with expertise gained in over 30 years of employee counselling.  Our trainers also have extensive knowledge based on practical business experience.  We use up-to-date resources and we are able to tailor training to meet your requirements.  Our training courses are regularly reviewed and updated to ensure that we offer the most up-to-date information and course materials.