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Information for Employers: How does affiliation work?

Employers can affiliate to Employee Counselling Service at a very reasonable cost (contact us for further details).  This gives all their employees access to 24hour support for a wide range of personal and work-related problems.

Employers can promote the service direct to employees for self-referral.  Information cards are provided for all employees giving them a free phone 0800 number to contact the helpline 24hrs a day, seven days per week all year.


Appointments for Structured Counselling are available in various locations around England.  Structured telephone counselling is available for employees who cannot attend in person (The cost of the telephone call will be met by ECS).

Employers are supported by our Customer Service team who provide them with comprehensive regular reports on how many of their employees have used the service and the types of issues they have raised.

Employers may also use the service for employer referrals.  The employer receives reports of attendance and a general statement of progress.  This can be a useful contribution to procedures for dealing with work performance problems or sickness absence.

Quality Charter: Our commitments for employer referrals?

  • The report of an assessment interview will be posted within 4 working days of the appointment;
  • A monthly report will be sent thereafter detailing attendance and giving a general statement of progress;
  • When the case is closed a final report will be sent indicating the reason for closure;
  • Each employee will be provided with an appointment card on which attendance will be recorded;
  • Counsellors will be available for general discussion and advice within the bounds of confidentiality agreed.


If an employer is dissatisfied in any way with the service provided they may take this up with the Senior Counsellor or Director.  If they remain dissatisfied they can make direct representation to the Committee of Management or an independent assessor.  They can also raise their concerns with the British Association for Counselling and Psychotherapy (BACP) or the Confederation of Scottish Counselling Agencies (COSCA).

Why should an Employer provide an Employee Assistance Service?

Many employees can benefit from outside help in tackling difficulties in their lives.  Personal problems cannot always be left outside the workplace and an employee?s work performance can be affected.

Early recognition and effective intervention can minimise the problem allowing it to be dealt with before it affects other employees, customers or it becomes a disciplinary problem or results in sickness absence.

Stress at work is now recognised as a major cause for concern.  The Health and Safety Executive expect employers to take steps to protect their staff.  Encouraging staff to talk to a counsellor may help to identify where the pressure is coming from in their work.  They may find they can improve their coping skills or make relatively small changes in the work to avoid undue pressure.

Some examples of the business benefits employers say led them to offer an
Employee Counselling Service are:

  • Employee Assistance promotes a caring and responsible image of the employer which can help in recruitment  and staff retention. A growing number of employers are mentioning the availability of Employee Counselling and support on their websites as a valuable employee benefit.
  • It can help to reduce sickness absence.  Relationship problems, stress, depression and anxiety are increasingly seen as a factor in sickness absence.
  • It helps to protect employers from damaging stress related personal injury claims. A 2002 Court of Appeal judgement stated ?---an employer who offers a confidential advice service, with referral to appropriate counselling or treatment services, is unlikely to be found in breach of duty (to safeguard their  employees health)? (Sutherland v Hatton)
  • A well publicised employee counselling and support service positively promotes a culture of well being in the organisation. Taking a proactive approach is more cost effective than waiting until an employee becomes ill or takes stress/illness related absence.

Do you have an affiliation enquiry?


If you would like to affiliate to the service or wish to discuss your requirements in detail please contact our Information Officer Anne Slavin who will be happy to provide you with further details and the cost of a service to meet your employee and business needs.



Anne Slavin


Telephone: 0207 6556 12210


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