Employee Assistance

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Article Index
What do we provide?
The Key Benefits
Why choose ECS?
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Employee Assistance: What do we provide?

We offer face to face and telephone counselling, a 24hr helpline as part of our Employee Assistance Service.

Our service is flexible and can be tailored to meet the needs of an organisation and its employees.





The services we provide are:

24hr Helpline

  • Unlimited access to our confidential 24hr helpline giving general information, advice and support 7 days a week available to employees and their immediate family members

Face to face and telephone counselling

  • Structured face-to-face or telephone counselling for employees
  • Employer referrals and self-referrals for individuals with work problems of personal problems that are affecting their work performance: alcohol and drug abuse; stress; bereavement; family and relationship problems; harassment in the workplace; sickness absence and any other issues

Critical Incident Support
  • Support and counselling for individuals who have been involved in incidents of violence, aggressive behaviour or serious injury
  • Support for Managers who are dealing with the aftermath of an incident

Management Support
  • General advice and information, including support for managers dealing with sensitive situations
  • Direct support of a senior counsellor
  • Support in implementing sickness absence, health and safety, substance abuse, staff well-being and dignity at work policies

Service Reports
  • Regular reports of the attendance and progress of employer referrals
  • Statistical feedback on all referrals using HSE's Management Standards
  • Regular review meetings

  • Access to training at reduced cost to ensure your organisation gains the maximum benefit from our service.  Training is available on stress, bullying and harassment, support for employees with personal problems, and more.


If you would like to discuss Affiliation or other ways of using Employee Counselling Service contact our Information Office, Anne Slavin, who will be pleased to advise you on the most cost effective way of using the service.  Contact Anne on 0207 6556 12210 or email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


Why provide Employee Assistance?  The Key Benefits

According to Health & Safety Executive research, work related stress, depression or anxiety are the leading causes of working days lost through ill health, with an estimated 13.8 million days lost a year.  To calculate what this costs your company use the H&S Executive ready reckoner using the link below.

http://www.hse.gov.uk/costs/index.asp - click on ill health costs

Many employees find managing the demands of work and home stressful and challenging. Employees may be affected by personal problems such as marital and family issues, financial worries, alcohol or drug problems, or work-related stress.

Whether the source of the problem is at home or work, the result is often the same: reduced productivity, increased absenteeism, poor morale, damage to customer relations and accidents in the workplace.

What are the key benefits of Employee Assistance?

Offering independent support to your employees can help them to balance their commitments in and out of work and in return it will help employees remain focused and productive

  • Early intervention in dealing with personal and work related problems can often reduce sick leave and absenteeism
  • Your business needs to comply with UK employment law and to meet its ?duty of care? as an employer. Providing a confidential advice and counselling service can help you achieve compliance, and reduce the risk of litigation "An employer who offers a confidential advice service, with referral to appropriate counselling or treatment services is unlikely to be in breach of duty." (Court of Appeal 2002)
  • More people are citing work/life balance as a major factor when choosing a job, offering employee assistance is a valuable tool for recruitment and retention.

An outside agency is cost effective, confidential and clearly independent. It gives your employees the opportunity to discuss problems away from the workplace.


Why choose Employee Counselling Service?

Employee Counselling Service is a not-for-profit organisation. We pride ourselves in adapting our services to meet the needs of employers and employees.

The main reasons employers select our services are:


  • We have been providing counselling to employees for over 32 years
  • We have experience as a leading provider of counselling to over 200 different organisations. Clients include: NHS, Local Authorities, Universities as well as many small to medium sized organisations within the public, private and the voluntary sector
  • Our counsellors have extensive experience and are all employed and supervised by ECS making it fully accountable for their work.  We do not use associate counsellors
  • All our counsellors hold and must maintain membership of an appropriate professional body such as British Association of Counselling and Psychotherapy (BACP) or Counselling and Psychotherapy in England (COSCA).  In addition both organisations regularly audit and accredit Employee Counselling Service.

Customer Service

  • Comprehensive management reports are provided by our Customer Service team who will also guide employers through the launch of their service and provide additional support and promotional materials
  • Further guidance and support is available from one of our senior counsellors who will conduct regular review meetings
  • Our service has achieved ISO 9001:2000 certification and all of our work is monitored by a Committee of Management made up of representatives from: Chartered Institute of Personnel and Development, Occupational Health Professionals and the Scottish Trade Union Congress and other employee representatives
  • We operate in locations throughout England


  • Our in-house training team offer additional support to employers and employees through a variety of training courses. Our trainers are committed to continuous professional development and keep up to date with research and development in their areas of expertise.

Employee Counselling Service can assist Managers, Human Resources and Occupational Health professionals to support employees who are experiencing work-related or personal problems.