Employee Assistance

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Employee Assistance: What do we provide?

We offer face to face and telephone counselling, a 24hr helpline as part of our Employee Assistance Service.

Our service is flexible and can be tailored to meet the needs of an organisation and its employees.





The services we provide are:

24hr Helpline

  • Unlimited access to our confidential 24hr helpline giving general information, advice and support 7 days a week available to employees and their immediate family members

Face to face and telephone counselling

  • Structured face-to-face or telephone counselling for employees
  • Employer referrals and self-referrals for individuals with work problems of personal problems that are affecting their work performance: alcohol and drug abuse; stress; bereavement; family and relationship problems; harassment in the workplace; sickness absence and any other issues

Critical Incident Support
  • Support and counselling for individuals who have been involved in incidents of violence, aggressive behaviour or serious injury
  • Support for Managers who are dealing with the aftermath of an incident

Management Support
  • General advice and information, including support for managers dealing with sensitive situations
  • Direct support of a senior counsellor
  • Support in implementing sickness absence, health and safety, substance abuse, staff well-being and dignity at work policies

Service Reports
  • Regular reports of the attendance and progress of employer referrals
  • Statistical feedback on all referrals using HSE's Management Standards
  • Regular review meetings

  • Access to training at reduced cost to ensure your organisation gains the maximum benefit from our service.  Training is available on stress, bullying and harassment, support for employees with personal problems, and more.


If you would like to discuss Affiliation or other ways of using Employee Counselling Service contact our Information Office, Anne Slavin, who will be pleased to advise you on the most cost effective way of using the service.  Contact Anne on 0207 6556 12210 or email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .