Attention: open in a new window. PDFPrintE-mail

Help at hand for employees and employers 24 hours a day

The confidential Helpline operates 24hrs a day 7 days a week.  Access is easy through our free phone number.  Our 24hr Helpline is staffed by professional helpline advisers who are available to offer confidential telephone support and information to individuals dealing with health, welfare and work related issues.


To find out if your employer is affiliated for this service please call: 020 7514 1121



What does the telephone service offer you? 

It provides employees with immediate emotional support, advice and practical information for personal or work related problems All helpline advisers are trained to identify and respond to the emotional issues of employees which may interfere directly or indirectly with job performance.  For example: Stress, relationship issues, alcohol, substance misuse, depression, anxiety, bereavement and work related issues such as bullying and harassment. The Helpline adviser can answer questions about structured counselling and help organise an appointment for face to face or telephone counselling. 


A valuable information resource 24hrs per day 7days per week


All helpline advisers have access to information that can signpost employees and employers to specialist information and advice across a whole range of welfare, health, legal and financial issues.